Multunus Software Private Limited (“Company” or “We” and their connotations) operates a website – (URL: https://practicenow.us) (together called as “Platform”) which is engaged in the service of providing a digital platform for class management and customer relationship management of online and offline classes.

We collect and process some of your information in order to provide the best online platform for classes. The purpose of this privacy policy is to help you better understand how we collect, store, and process this information. This policy is meant to help you understand more about why we collect and use your data whether you’re a PracticeNow customer or a student/subscriber to a PracticeNow site who uses the PracticeNow application or services (together known as, the “Services”), or even if you’re just visiting the PracticeNow website.

By using any of PracticeNow’s Services or by interacting with a PracticeNow customer using the Services, you are agreeing to the terms of the Privacy Policy and, as applicable, the PracticeNow Terms of Service. In particular, by visiting this website you consent to our collection and use of your personal information as described in this privacy policy, including any updates or revisions to this privacy policy. This policy does not apply to information collected by any third party, including through any application or content that may be accessible from this website.

This Privacy Policy may be updated occasionally to reflect changes to operational or legal practices, or for regulatory reasons. If and when we make changes to this policy, we will notify you of the changes by posting the revised policy on this website or by other means when appropriate. By continuing to use our Services or the support service after these changes are posted, you agree to the revised terms.

All visitors to Practicenow.us website are advised to read and understand our Privacy Policy carefully, as by accessing the website you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with the terms of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website or our Services.

Our privacy policy is part of, and subject to, our Customer Terms of Service and User Terms of Service.

Definitions

Teacher: Refers to the individual or institution that signs up to the PracticeNow platform to manage and offer online and offline classes to students.
Student: Refers to the individual who signs up with a Teacher using the PracticeNow platform to participate in online and offline classes.

Data Collection and Usage

PracticeNow collects and processes information from Teachers to provide the platform’s services, including class management and customer relationship management. Teachers are responsible for their own data collection and usage practices with students.

Third-Party Interactions and Teacher’s Privacy Practices

Teachers may engage with third-party services in connection with their use of PracticeNow’s services. PracticeNow is not responsible for the Teacher’s individual privacy practices or any third-party interactions.

Consent and Agreement

By using PracticeNow’s services, you (the Teacher) agree to this Privacy Policy. Please review this policy carefully for a complete understanding.

Information / Data We Collect and Use

In order to provide Services, we may require users to give us contact information (like your name, address, telephone number and email address), and demographic information (like your zip code/pin code). As a member, you may also be required to provide a valid email address, Gender, Age, Medical Condition information for registration and choose a username or alias that represents your identity on our Website.

This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information, your IP address, and other information associated with your interaction with the Site.

We also collect information from your user ID associated with any social media account (such as your Facebook and Google account) that users use to sign in to the Platform or connect with or use our Services. When you sign in with your social media account information, or otherwise, connect to your social media account with the Platform, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This includes, without limitation, any information that you have made public through your social media account, information that the social media service shares with us or information that is disclosed during the sign-up and sign-in processes.

We also collect and store personal information provided by you from time to time on the Site. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including (but not limited to):

• To enable the provision of services opted for by you;
• To communicate necessary account and product/service related information from time to time;
• To allow you to receive quality customer care services;
• To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
• To comply with applicable laws, rules and regulations; and
• To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.

Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party.

We may use Personal Information about you to improve our marketing and promotional efforts, to analyse site usage, improve the Platform’s content and Service offerings, and customize the Platform’s content, layout, and Services. These improve the Platform and helps to make the system better to meet your requirements, so as to provide you with an efficient, safe and customized experience while using the Platform.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the Site. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure Site of approved payment gateways which are digitally encrypted, and provide the highest possible degree of care available under the technology presently in use.

To the extent possible, we provide you with the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Site, and opt-out of any non-essential communications from the Company.

Further, transacting over the internet has inherent risks which can only be avoided by following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care/support team about any suspicious activity or where your account has/may have been compromised.

Information / Data Our Customers Use

In case the above information is collected from a student / subscriber to a PracticeNow site that uses PracticeNow Services, we may share that information with our Customer who uses that PracticeNow site. This information may be used by that Customer to provide a seamless, efficient and safe experience, customized to your needs including (but not limited to):

• To enable the provision of services opted for by you;
• To communicate necessary account and product/service related information from time to time;
• To allow you to receive quality customer care services;
• To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
• To comply with applicable laws, rules and regulations; and
• To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.

Our customers and your teachers may use personal Information about you to improve their marketing and promotional efforts, to analyse site usage, improve the Platform’s content and service offerings, and customize their platform’s services. These improve the Platform and help to make the system better to meet your requirements, so as to provide you with an efficient, safe and customized experience while using the Platform.

We do not take any responsibility for the use of this information by our Customers with whom you have shared this information. 

Our disclosure of Your Information

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse your information that they collect from our Platform. Therefore, although we use industry-standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:

• External Service Providers: There may be a number of services offered by external service providers that help you use our Services. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their private policy.
• Other Corporate Entities: We share much of our data, including personally identifiable information about you, with our parent and/or subsidiaries that are committed to serving your online needs and related services, throughout the world. Such data will be shared for the sole purpose of enhancing your browsing experience and providing our services to you. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You will receive notice of such events (to the extent that it occurs).
• Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

Payments

We use Razorpay.com and Stripe.com for processing payments. We/Razorpay/Stripe do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway partners adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read the terms and conditions and privacy policy of Razorpay on https://razorpay.com and https://stripe.com

Rights to Your Personal Information

• You have the right to provide Personal Information to us and may change that decision at any time.
• You have the right to check, update and adjust your Personal Information by logging into your account and editing personal information or asking us to do this.
• You may also delete your information at any time on the Platform. However, we may retain certain information as required by law or for reasonable business purposes
• To sum up, you have the right to access, update, delete, rectify, object or restrict the Personal Information we have on you.

Links To Other Sites

Our Platform may contain links to other websites. Please note that when you click on one of these links, you are entering another website over which we have no control and for which we will bear no responsibility. Often these websites require you to enter your Personal Information. We encourage you to read the privacy policies of all such websites as their policies may differ from our Privacy Policy. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of such websites or services.

Compliance With Data Protection Regulations

The information we obtain from or about you may be processed and stored in India and our other various servers located across the globe, which may provide for different data protection rules than the country in which you reside. We comply with generally accepted industry standard regulations regarding the collection, use, and retention of data under the Information Technology Act, 2000. By using the Platform and/or Services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Policy, including to the transfer of your information outside of your country of residence.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Multunus Software Private Limited aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us on the details as given below.

Sharing of Personal Information

We may share your personal information with third-party service providers (called ‘processors’) to perform certain processing activities on our behalf, such as Parties involved in hosting and enabling our Services. Please note that we will not share your Personal Information with third parties allowing them to use this information for their own purposes unless you have given explicit consent thereto. 

Disclaimer

We cannot ensure that all of your private communications and other personal information (including sensitive information like credit card information and bank account number) will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a user of the Site, you understand and agree that you assume all responsibility and risk for your use of the Site, the internet generally, and the documents you post or access and for your conduct on and off the Site.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our product or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on other products and services, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

If you are a subscriber or user of our Customer, they may use third-party providers to perform services or enhance their services for your needs. They shall collect, use and disclose your information only to the extent necessary to allow them to perform these services. We do not take any responsibility for any use of your data by our Customers.

Security

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. We store your Personal Information in a safe operating environment and it can only be accessed by employees, representatives and service providers on a need-to-use basis. We comply with industry standards and the law to protect your Personal Information.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Cookies

We use data collection devices such as “cookies” on certain pages of our website, sites and Platform. “Cookies” are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a “cookie”. Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered users.

We use cookies to make our system better to provide you with improved services. It is not used to personally identify you on other websites.

Age Of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes Or Modification Of Our Privacy Policy

We reserve the right to change or modify this privacy policy at any time, we recommend you to review it frequently. Changes and clarifications modification will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our product is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions And Contact Information

If you would like us to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Grievance Officer.

Name: Vaidyanathan Bala

Email: [email protected] 

Address: B402, Mahaveer Riviera, JP Nagar 5th Phase, Bengaluru, Karnataka 560078. an